FAQs

WHICH PAYMENT METHODS ARE ACCEPTED?

PayPal - Apple Pay - Google Pay - Maestro, Mastercard and Visa credit/debit cards.

ARE THERE PROMOTIONAL CODES?

Sure! Sign up to the newsletter to stay up to date on discounts and new releases.

WHAT ARE THE DELIVERY TERMS?

Once you have placed your order, it will be processed within 5-7 business days. The goods will then be delivered to the courier and at that time you will receive an email with the tracking number for your package so you can monitor it. The package processing time remains the same for any order (5/7 business days), while the delivery time varies based on the destination. For Italy, the courier takes 1/2 business days, while for all other european destinations in our list it can take from 3 to 9 business days depending on the area.

WHICH COUNTRIES DO YOU SHIP TO AND WHAT ARE THE SHIPPING COSTS AND TIMES?

The delivery times listed below will always be added to the 5/7 business days for processing the order.



ITALY

€5.99 (1/2 business days)

GERMANY

€11.99 (3/4 business days)

FRANCE

€12.99 (4/5 business days)

SPAIN

€14.99 (4/5 business days)

NETHERLANDS

€11.99 (4/5 business days)

BELGIUM

€11.99 (4/6 business days)

AUSTRIA

€11.99 (3/4 business days)

UNITED KINGDOM

€16.99 (8/9 business days)

SWISS

€10.99 (6/7 business days)

BULGARIA

€21.99 (8/9 business days)

CZECHIA

€17.99 (8/9 business days)

CROATIA

€22.99 (8/9 business days)

DENMARK

€13.99 (8/9 business days)

ESTONIA

€21.99 (8/9 business days)

FINLAND

€22.99 (8/9 business days)

GREECE

€25.99 (8/9 business days)

LATVIA

€21.99 (8/9 business days)

LITHUANIA

€21.99 (8/9 business days)

LUXEMBOURG

€11.99 (8/9 business days)

POLAND

€20.99 (5/6 business days)

PORTUGAL

€21.99 (6/7 business days)

ROMANIA

€16.99 (8/9 business days)

SAN MARINO

€5.99 (3/4 business days)

SLOVAKIA

€16.99 (8/9 business days)

SLOVENIA

€20.99 (8/9 business days)

SWEDEN

€16.99 (8/9 business days)

HUNGARY

€21.99 (8/9 business days)

HOW CAN I BECOME A THOCATS DEALER?

If you have a shop in Italy and want to become a THOCATS dealer, just fill out the form directly on the CONTACT US page, explaining your idea.

HOW CAN I STAY UP TO DATE ON OFFERS AND NEW RELEASES?

Signing up to our newsletter is the best way to stay up to date on offers, new releases and exclusive discounts. In addition, you can follow us on Instagram and TikTok.

I CAN'T FIND THE INFO I'M LOOKING FOR, WHAT TO DO?

If you can't find the info you're looking for, contact us by filling the form on our CONTACT US page. We'll reply within 24 hours.